Product Library / Robot Vacuums & Mops

Protocols: WIFI · MATTER^[2][9]

Plans and ongoing costs^[1][18][35]

✓ Works without a subscription: Yes.

Vendor account required: Not established — we have not sourced this yet.

No subscription, membership, plan or recurring fee appears anywhere on Narwal's US product page for this model, and no advertised feature is gated behind one. Recorded on absence rather than on a promise: Narwal has published no commitment that current features stay free.

Maintenance and offline use^[1]

• Batteries: 7000 mAh battery, built in, charged on the base station
• Works without the internet: Inconclusive — we read the vendor's own material and it does not answer this either way. It does not mean the product fails without the internet.
• Narwal publishes a '7,000 mAh Ultra-Capacity Battery', 31,000 Pa suction, mop washing with 140 °F hot water, operation 'under 56.5 dB', and a base station rated for '120-Day Dust Collection'. The mop is the design story: a 'FlowWash Real-Time Self-Cleaning Track Mop' that Narwal describes as using 'flowing water to refresh the mop in real-time, rolling away dirt while cleaning itself', with a retractable pressure plate that 'creates an airtight seal' for carpet and 0.4 in of mop lifting. The Automatic Water Exchange System — plumbed fresh-water intake and waste drainage — is sold as an option and is what turns dock maintenance from a weekly chore into a plumbing decision. Narwal still publishes no specification table on the product page, but the page's own Support › FAQs accordion now answers the dimensions question directly — read 2026-08-22 and quoted as published: 'Base station (with water tank): 360*450*530mm', 'Slim base station (with Auto Refill & Drainage System ): 410*433*281mm', 'Robot: 363.5*351.2*9'. The robot's third figure is truncated in Narwal's own answer and no height is inferred here. No weights are published anywhere on the page, and none are taken from a retailer.
• Security updates: No security-update support date is on record for this model yet. We haven't yet checked whether Narwal publishes one, so this is a gap in our research — not a statement about the manufacturer.

The catch

Start with the odd part, because it is the whole shape of this record: Narwal's product page never once says the word Matter, and this is the only robot in our flagship set with a Matter certificate that actually names it. The certificate, CSA26175MAT50961-50, was issued 2026-02-26 to Yunjing Intelligence Innovation for a product filed as 'Flow 2' at Matter specification version 1.4 over Wi-Fi. Version 1.4 is the one that matters, because that is the release that added Service Area — the ability for a controller to send the robot to a named room — and it is also the exact bar Apple states for room direction with Siri. So the most useful compatibility fact about this robot is one you cannot learn from the company selling it. Narwal's own page tells a smaller story: 'Adjust your preferences effortlessly through Alexa, Siri, or Google Home', with no list of what any of them does. Second, this page's price has already moved once inside three weeks, so treat any figure here as dated. The launch price was $1,099.99 under a 'Limited-Time Early Bird Special' countdown; that countdown has expired, and a re-read on 2026-08-22 found $1,299.99 against the same struck-through $1,499.99. So $1,499.99 is Narwal's standing regular price, and what changes is the size of the discount hung off it. Third, there is still no specification table on this page — no weights, no clearance height, no connectivity row. The dimensions are the one part that has since been answered, and not in a table: they sit in a Support › FAQs accordion, where Narwal gives the base station as 360*450*530mm and the robot as '363.5*351.2*9' — a figure its own answer cuts off mid-number. For a robot whose value proposition is getting under and around furniture, that is still a gap, and this record does not fill it from a retailer listing. Fourth, the water system is a fork in the road. The Automatic Water Exchange System is optional, plumbed, and the thing that makes this a genuinely hands-off machine; Narwal's own warning is to 'confirm the dock position and water pipe connections in advance', which is a polite way of saying this is a decision about your house, not about your robot. Finally, the security record: a joint Korean government assessment published 2025-09-02 named Narwal among three brands found to have inadequate user-authentication procedures, with a stated risk of unauthorised access or camera activation. All six manufacturers assessed submitted improvement plans. That is a dated finding about the brand, not about this model, and no follow-up assessment has been published.

Who it's for

A fit for someone whose household actually runs on Matter — an Apple Home, Home Assistant or mixed setup with a controller already in place — because this is the only one of the four whose Matter support is certified and shipped rather than promised in a future update, and it is certified at version 1.4, which is where room targeting lives. It also suits a buyer who wants the mop to be the point: a track mop that rinses itself continuously, 140 °F washing, and an optional plumbed dock that removes the refill-and-empty routine entirely. It is a weaker fit if you want the manufacturer to hold your hand, because Narwal documents almost none of this — no Matter mention, no specification table, no per-platform capability list — so you are relying on a certificate and on platform documentation rather than on vendor guidance. If the price matters, check the current figure rather than this one: it has already changed once since this record was opened, and Narwal runs the discount off a standing $1,499.99 rather than holding a fixed price. And if the 2025 Korean authentication finding is disqualifying for you, it is on the record above with its date.

Sources & method

Numbered sources below back the facts marked with the matching number above. This is a research profile: compiled from manufacturer documentation, certification registries, and published testing — we state facts, not verdicts, and we have not physically tested this unit. How we work →

Compatibility and lifecycle information reflects the last-verified date above and can change without notice (firmware updates, cloud-service changes, discontinuations). It is provided as-is, for information — verify with the manufacturer before purchasing. Spot an error? Tell us and we'll fix it. Full terms: Terms of Service.